Delivery

ROUND ANIMALS DESIGN by Antonio Mastrorilli makes deliveries all over the world. The ordered products will be delivered, when shipment begins, by trusted couriers in 24/48 h for Italy and 48/72 h for other countries; Delivery times will never exceed those provided by art. 54 D.Lgs. 206/2005.

 

Deliveries shall be made at the postal address provided by Clients in the Purchase Order. Therefore, Clients are responsible for the address provided. ROUND ANIMALS DESIGN shall not be liable for any mistakes related to shipments or wrong delivery of products, due to mistaken or incomplete information provided by Clients when filling in their Purchase Orders.

 

In case of payment via bank transfer, ROUND ANIMALS DESIGN will process the order only after verifying the actual crediting on its bank account. Therefore, the bank processing time should be added to the delivery lead time indicated in the Order Summary.

 

Deliveries shall always be carried out, at street level, from Monday to Friday between 08:00 am and 06:00 pm. The Carrier shall try to deliver the goods once (twice for international shipments) at the address provided by the Client. Should the Client be absent the first time, the Carrier shall leave a notice stating the first delivery attempt (the second one for international shipments) at the indicated address. Should the delivery attempt fail, the Carrier shall contact ROUND ANIMALS DESIGN in order to arrange the following activity. The Products shall be kept at the Carrier's facilities for 10 (ten) calendar days for free. After 10 days the Order shall be automatically cancelled . ROUND ANIMALS DESIGN shall refund the Client with the value of the Order except for shipment and storage expenses; these shall be debited to the Client. The termination of the contract and the amount to be refunded shall be advised to the user by email. The refund will be credited to the Client via the same payment method used for the purchase, or by bank transfer.

 

Products can only be delivered to the Client or to a person bearing full confidence of the buyer and acting as Consignee on his behalf. The Client or the Consignee shall check that packaging is pristine and clean at delivery time and that the Products received coincide with the ones listed in the relevant Purchase Order. Should the Client or the person acting as Consignee on behalf of the Client find that products have visible defects, such as wrong number of packages, or lack of integrity of packaging, the Client or the Consignee shall immediately advise this by writing it in the shipment documents provided by the Carrier. Moreover, the Client or Consignee shall contact ROUND ANIMALS DESIGN or the Seller on the platform and also by registered post within 3 (three) working days after the anomaly is found.

 

ROUND ANIMALS DESIGN shall not be liable for damages to the products or for any shipment delays occurred after collection of the products by the Carrier.

When the Seller country and the Buyer country are different, additional customs duties may apply at the time of delivery. In such cases the product data sheet shall bear clear information on this issue. Customs policies vary considerably from Country to Country. Clients are kindly advised to contact their Country Customs Agency in order to verify if any ancillary tax or duty shall apply. If the customer decides not to receive the order once it has arrived at customs, ROUND ANIMALS DESIGN doesn't guarantee the reimbursement of the goods which will be abandoned in place. 

 

ROUND ANIMALS DESIGN can not be held liable for any delays in delivery or inability to deliver due to force majeure. The customer will have to inform ROUND ANIMALS DESIGN of the delay or failure and ROUND ANIMALS DESIGN will notify a new delivery date. By continuing the cause of force majeure beyond a period of 3 (three) months, the order will automatically be canceled.